Zanzibar University support services
Tell us what you need.
We’ll get it to the right team.
Submit a query or complaint to the office that can help, receive a reference number instantly, and follow every update in one place.
✓ Routed directly
✓ Private & secure
✓ Status updates
1Choose an officeSelect the team best placed to help.
→2Share your concernGive us the details and any evidence.
→3Follow the progressUse your ticket number for updates.
Find the right office
Where would you like to be served?
Your concern goes straight to officers in the service you select.
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Admission Office
Applications, admission letters and enrolment
Typical responseWithin 48 hours
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Dean of Students Office
Student welfare, conduct and campus life
Typical responseWithin 24 hours
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Estates Office
Facilities, maintenance, utilities and campus spaces
Typical responseWithin 24 hours
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Examinations Office
Results, exam cards, timetables and appeals
Typical responseWithin 48 hours
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Finance Office
Fees, payments, refunds and financial clearance
Typical responseWithin 24 hours
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Gender Desk Office
Confidential support, safety and gender-related concerns
Typical responseWithin 12 hours
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Human Resource Office
Staff records, welfare, leave and recruitment
Typical responseWithin 48 hours
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ICT Office
Accounts, portals, connectivity and technical support
Typical responseWithin 12 hours
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Library Services
Library accounts, resources, access and research support
Typical responseWithin 24 hours
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Students Relations Office
Student engagement, feedback and representation
Typical responseWithin 24 hours
No matching service office found. Try a different word.
Help that stays accountable
Never wonder what happened to your concern.
Every request has a clear owner, timeline and status. You’ll know when it is received, who is handling it and when it is resolved.
Track your ticket →READY WHEN YOU ARE
Raise a concern →